November 17 – 19  |  Live Virtual Experience

Bruce Temkin

Head of XM InstituteTM, Qualtrics

For over 20 years, Bruce Temkin has been a central figure in the world of CX. From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. Today, he heads up the XM InstituteTM at Qualtrics, with the goal of making it the world’s premier center of excellence for all things experience management.