CX Summit
APAC

CX, B2C Marketing, & Digital Business Leaders

August 18, 2025  |  Sydney & Digital

Cassandra Highfield

Executive Director, Information Technology and Workplace Services, Department of Jobs, Skills, Industry and Regions

Cassandra Highfield is a Chief Information Officer (CIO) with extensive experience in leading enterprise technology strategy and driving complex business and IT transformation initiatives across government and corporate sectors. Currently serving as Executive Director, Information Technology & Workplace Services at the Department of Jobs, Skills, Industries and Regions, Cassandra provides strategic leadership in ICT governance, cyber security, and digital transformation to align with state-wide government priorities.

Her career spans senior roles such as CIO at the Victorian Building Authority and General Manager of Shared Government Services at Cenitex, where she has delivered innovative technology solutions, established AI governance frameworks, and modernised ICT operations. Recognised for her collaborative leadership style and focus on operational excellence, she has successfully led large teams to achieve significant organisational outcomes, including cost efficiencies and enhanced service delivery.

Cassandra holds a Master of Business Administration (MBA) from Swinburne Graduate School of Management, alongside numerous certifications in project management, change management and cyber strategy. She is passionate about leveraging technology to drive impactful change while fostering high-performing, values-driven teams.

CX Summit APAC · August 18, 2025 · Sydney & Digital

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