CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 17 – 20, 2024  |  Nashville & Digital

Charles Bates

Manager, Business Operations Services (BOS) Customer Care Group, American Honda Finance Corporation (AHFC)

Charles Bates manages the Business Operations Services (BOS) Customer Care group for American Honda Finance Corporation (AHFC). Since joining AHFC in 1999, he has held a variety of positions. He was the project manager for the implementation of the Concentrix VOC platform at AHFC and has responsibilities for the management of the program.

CX Summit North America · June 17 – 20, 2024 · Nashville & Digital