VP, Product Marketing, Glassbox

The best place by the fire was kept for the Storyteller. A passionate marketer, David has built his reputation by understanding and vocalizing the stories which drive customer experience. With over 25 years experience and a strong technical background with deep understanding of workforce optimization (WFO) and customer journey analytics (CJA), David brings together the business trends and the technologies which shape the customer’s digital experience. Heading product marketing in Glassbox, the leading solution for digital experience analytics (DEA), David is obsessed with how organizations can deliver their customers with a frictionless digital journey. Because every journey matters.