CX EMEA

November 17 – 19  |  Live Virtual Experience

Denise Vidal

Senior Director, T-Mobile

Denise is the visionary behind T-Mobile’s Frontline Experience Team, transforming the team into a dynamic organization, now known as Frontline Experience, supporting both the customers’ and the front-line employees’ needs. She is an innovator, an avid business problem solver, bridging the gap across the T-Mobile enterprise to create an organizational culture that finds ground-breaking ways to empower front-line teams to own the customer experience.