CX Consultant, InMoment

Derek Eccleston joined InMoment’s EMEA Consulting & Insights team with a wealth of experience within CX and related industries, having previously held senior positions at eDigitalResearch, Harris Interactive and Sony Europe. As a CX Consultant, he adds value and direction to some of the world’s leading CX programmes across sectors as diverse as automotive, media and financial services. His mantra is ‘Design, implement, manage and drive results from Customer experience (CX) measurement and management programmes.