Assistant Manager, Business Excellence, Customer Experience Management, Insular Life Assurance Co., Ltd.

Chesca is currently one of the Customer Experience (CX) leads in Insular Life, the first Filipino insurance company. She is part of the team that is in charge on the company’s Customer Experience Management activities and responsible to transform organizational CX knowledge and maturity. A CX Professional with years of experience on working with teams across industries, and from various cultures and parts of the world. Her expertise is in the area of Design Thinking, Learning and Development, Innovation and Project Management.