Customer Insights Manager , Valvoline Inc.

Jessi helps companies and individuals achieve goals, driven by her obsession with CX. At Valvoline, she’s supported the growth of over 1,600 locations by unveiling the VOC to influence improvement and innovation. Jessi is dedicated to the development of the businesses she’s served—Valvoline, Ikea, Starbucks, etc.—and those around her.