Sr. Director of Product Marketing, LiveVox

Jim currently serves as the Sr. Director of Product Marketing at LiveVox where he is responsible for developing strategy and products focused on driving Customer Engagement and Digital Relationship Management. He brings to the table 19 years of operational leadership experience in contact centers driving growth and CX based on data and customer preference. Prior to LiveVox, Jim served as the COO of The CMI Group, a leading BPO focused on customer care, revenue cycle management, accounts receivable management and omnichannel communication.