Customer Journey Director, Nissan

Jivesh Juneja is the Director of Customer Journey at Nissan, specializing in digital transformation and data analytics. A proud Mumbaikar with an MBA from INSEAD, Jivesh has dedicated over 15 years to enhancing digital customer experiences. His notable achievement includes launching Nissan’s first e-commerce and billing and subscription platforms. Beyond work, he’s an avid marathon runner and coffee enthusiast, continuously aiming to merge his passion for AI, technology and data to help organizations provide customer experiences.