Customer Experience Consultant, R+V Versicherung

Joana is a Customer Experience Manager at R+V Versicherungen, challenging organizations to move beyond buzzwords and make customer centricity deliver real business impact. With many years of experience across industries and a strong consultancy background, she leads initiatives that turn customer insights into measurable impact and operational efficiency. Originally from Hamburg and now based in Wiesbaden, Joana combines strategic clarity with hands-on execution to create experiences that truly matter.