CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 17 – 20, 2024  |  Nashville & Digital

Jon Freier

President of Consumer Group, T-Mobile

Jon Freier is the President of T-Mobile’s U.S. Consumer Group, leading consumer-facing brands and operations for both postpaid and prepaid customer segments. The Consumer Group is accountable for the overall business performance of three distinct lines of business (Postpaid, Prepaid, and Broadband) across physical, virtual, and digital channels. Jon and his direct team of nearly 50,000 employees are responsible for T-Mobile’s consumer strategy, experience, and operations to deliver strong customer growth through best-in-class experiences in over 10,000 distribution points and 20 Customer Experience Centers.

Starting with T-Mobile’s originating company, Western Wireless, Jon began on the frontline when the company had less than 75,000 total customers. Since that time, he has transformed T-Mobile’s Consumer Group into an award-winning team, contributing to one of the largest and fastest retail expansions in American history and garnering countless customer-experience accolades in our strategically positioned Customer Experience Centers. Jon’s leadership has allowed the Un-carrier to serve and support tens of millions of new customers throughout America’s largest cities and smallest towns over the last few years.