Corporate Vice President and Head of Experience AI & Innovation, New York Life

Kelly Marie Smith is Corporate Vice President and Head of Experience AI & Innovation at New York Life, where she defines and drives AI strategies and implementation across consumer, advisor, and employee journeys – from AI-native product to agentic tooling programs and AI search. With 20+ years spanning insurance, healthcare, and financial services, and a foundation in management consulting, she brings a practitioner’s lens to deploying AI with clarity and intent. MBA, Yale School of Management.