CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 17 – 20, 2024  |  Nashville & Digital

Kerry Sette

Vice President of Consumer Research and Insights, Voya Financial

Kerry Sette, Vice President, leads consumer insights and research for Voya Financial. She specializes in strategic brand research, cultural and consumer insight with over 20 years of in-depth experience across all phases of international qualitative and quantitative research. She began her career at Y&R (WPP) specializing in brand evaluation and strategy leading the world’s largest global brand study in over 40 countries. Sette later worked for an international consulting firm where she professionally moderated and conducted multi-country qualitative research studies in over 20 countries. Next, for over a decade she led large teams of insights specialists and brand planners for Hill Holliday and then Ogilvy as EVP for North America reporting to the CEO. Sette has been quoted by Ad Age and Bloomberg Businessweek for using innovative techniques within her qualitative work. She is an expert in all types of research ranging from consumer segmentation, advertising testing, brand tracking, discrete choice/conjoint, traditional/digital/social media measurement, PR/thought leadership to ethnography. Sette serves on the board of the National Down Syndrome Society as well as Hofstra University’s College of Liberal Arts & Sciences Dean’s Advisory Board. Sette is a graduate of Hofstra University, where she received her master’s degree with High Distinction in Industrial Organizational Psychology.

CX Summit North America · June 17 – 20, 2024 · Nashville & Digital