VP of Sales, Mutual of Omaha

Laif Wheeler is Vice President of Customer Acquisition at Mutual of Omaha, where he leads enterprise-wide contact-center transformations that apply generative AI, real-time coaching, and lean process redesign—initiatives credited with a five-point lift in conversions and 100 % conversation visibility. Previously, he delivered continuous-improvement and operational‐excellence programs at The Hartford, USAA, and AT&T, consistently turning CX innovation into multimillion-dollar performance gains. Known for pairing strategic vision with hands-on execution, Wheeler is a go-to leader for organizations determined to turn cutting-edge customer-experience programs into tangible growth.