Principal CX/ EX Advisor , Medallia

Lisa joined Medallia in 2019. Since then she has advised on a range of companies across sectors on driving change & building cultural transformation through listening to the customer. With a focus on enabling CX Strategy, Customer Centricity & robust Governance. Lisa has been in the CX arena for over 20 years. Prior to joining Medallia, Lisa was responsible for developing M&G’s program, worked closely with clients at Confirmit, as well as managing Confirmit’s VoC programme, & has also had a long career in market research at a number of top agencies.