Quality Director,, Bank Millennium

Manages the Customer Experience in the bank, leads the teams of CX monitoring, research and design, sales network quality management. At the same time, supervises customer relations and complaints unit.

Over 20 years of experience in Polish banks owned by Millennium BCP, Societe Generale, Santander, AIG – in CX and operations, previously in communications, marketing, CSR and HR.

Graduate of managerial econometrics at Wroclaw University of Economics and the Leadership and Business programme of INSEAD Business School.