Director Customer Experience, Brenntag

As a Director of Customer Experience in EMEA and Salesforce Business Process Owner (BPO) across EMEA & APAC, Malc Magee brings a rare blend of strategic clarity and operational insight – shaped by over three decades of experience across high street retail, B2C contact centres, and complex B2B distribution environments.

In his current role, Malc leads Customer Experience across Brenntag Essentials EMEA, putting the customer at the centre of every decision, every service, and every success. He connects feedback with action, delivering regionally relevant programmes that build stronger customer relationships and measurable commercial value. 

He also leads Salesforce ‘order to satisfaction’ across EMEA and APAC, championing Salesforce and Customer 360 as key enablers of transformation. His focus is on making data meaningful – driving more connected, consistent, and customer-centric operations. 

Malc’s cross-sector experience gives him a unique perspective on what customers truly value – whether in fast-paced retail, high-volume service centres, or technical industrial supply chains. An award-winning CX leader, he is known for bringing clarity, energy, and focus to complex challenges. 

He believes that exceptional experiences are designed, not accidental – driven by leadership, commitment, and a deep understanding of what matters most to the customer. 

“At Brenntag, the customer isn’t someone outside our business — the customer is our business.”