Head of Product, XM for Customer Frontline, Qualtrics

Manisha is a seasoned industry leader with over two decades of Product Management experience building B2B and B2C products at Microsoft and Meta. Currently, as the head of the XM for Customer Frontline suite of products at Qualtrics, Manisha’s team is responsible for shaping the future of customer experience for the digital and human frontlines. Her team’s primary focus is on building advanced Contact Center and Location capabilities to create purpose-built, real-time, and personalized experiences that empower frontline teams and transform the way businesses interact with their customers.