SVP of Customer Experience, CSG

Mark Smith, Senior Vice President of CSG’s Customer Experience, is a business leader with 25 years of global experience in Customer Experience Management, Real-Time Interaction Management, and Analytical CRM. He specializes in SaaS journey orchestration, customer analytics intelligence, cross-channel marketing, solution sales, and is a regular speaker at prominent industry conferences and events. Mark holds a PhD in Mathematics and Statistics as well as a BSc in Physics from The University of Edinburgh.