CX Summit

CX, B2C Marketing, & Digital Business Leaders

June 24 – 26, 2024  |  London & Digital

Mark Smith

SVP, Customer Experience, CSG

Mark Smith is Senior Vice President, Customer Experience at CSG, responsible for global go-to-market strategy and business development. With 25+ years of experience in CX management, journey orchestration and predictive customer analytics, Mark is a trusted expert and pioneer in the CX field. He has an extensive track record of helping organizations improve their customer experience through innovation and effective strategies.

CX Summit EMEA · June 24 – 26, 2024 · London & Digital

Have a question about an upcoming Forrester event? Contact us at