CEO/Group Managing Director, Australia and New Zealand, Equifax

Melanie was appointed Group Managing Director Equifax Australia and New Zealand in May 2021. Melanie and her team deliver unique and innovative solutions and insights to empower consumers and customers to make great decisions. Leading a diverse business that plays a pivotal role in the A/NZ economy, Melanie is responsible for solutions spanning Consumer and Commercial Risk, Fraud Prevention, Identity, Verification and Ratings, across a range of industries including financial services, telco & utilities, automotive, property & construction, insurance, retail, professional services and government.

Prior to Equifax Melanie was General Manager, Merchant Services American Express for the APAC region where she consistently delivered double digit growth and a threefold increase in Net Promoter Scores.

Previously, she led the Corporate Payments Business for APAC as well as the Global Digital Servicing  transformation Program. She also served on the Board of American Express Australia Ltd. With over 25 years in Financial Services, Melanie has a diverse background in cultures and leading businesses in the US, Australia and Asia. Melanie is passionate about customer advocacy and has led large scale global digital transformation programs, new disruptive digital payments and third party partnerships. Throughout her career, she has driven diversity and inclusion initiatives, focusing on developing talent and an inclusive culture.

Originally from the UK, Melanie completed her Business Studies degree at Brighton University, and is a Graduate of the Australia Institute of Company Directors.