Global CX & Innovation Manager, Nestlé Nespresso

Currently Global CX & Innovation Manager at Nestlé Nespresso, she is responsible for the design and delivery of new value propositions and experiences that will shape the future of Nespresso globally. She has led global CX transformation projects in international companies across different industries. Her passion for CX, her customer-centric methodologies and the ambition of improving the CX by challenging the status quo, make her a true customer advocate and change maker. Through her CX lectures in CX Strategy and Design at Content University and 24oreBusiness school in Milan, she trains the future marketers in adopting a customer-centric mindset, no matter what.