Director, Digital Success, Conga

Nora is a digital adoption and customer experience leader with 17 years of expertise in SaaS, spanning EdTech, MarTech, and Revenue Lifecycle Management solutions. She specializes in scaling digital success programs, driving self-service strategies, and accelerating product adoption to enhance customer retention and loyalty. With a Master’s in Education and a Graduate Certificate in Learning Design and Technology from Harvard Extension School, she brings a unique blend of Andragogical Principles and design expertise to orchestrate data-driven customer engagement and value realization.