June 22 – 23, 2022  |  London & Digital Experience

Phil Durand

Principal Consultant, Forsta

Phil has 20+ years of experience in CX measurement. He works closely with Forsta customers to define and design global Voice of the Customer programmes that deliver business change.

On both the agency and client side, he’s developed, managed, and supported large, multi-national programmes for industries that include automotive, business services, utilities, insurance, healthcare, travel & tourism, and telecoms.