North America

June 7 – 9, 2022  |  Nashville & Digital Experience

Shannon Flanagan

VP Global Industry Strategy: Retail & Consumer Goods, Talkdesk

Shannon comes with over 20 years’ experience working with fast-growing startups, such as The RealReal and Everlane, and enterprise retailers, including: Sephora, Gap Inc., Macy’s and Lands’ End. In her new role at Talkdesk, Shannon will lead cross-functional teams to reimagine the role of the contact center along the customer journey.