Director, Loyalty Strategy, The Home Depot

Stephanie Gordon is the Director of Loyalty Strategy at The Home Depot, where she leads the evolution of the brand’s customer engagement and retention initiatives through Loyalty Programs. With over fifteen years of experience in retail and loyalty, Stephanie has a proven track record of translating complex behavioral data from millions of loyalty members into high-impact business outcomes. She excels at bridging the gap between advanced data science and executive decision-making, making complex strategies compelling, actionable, and customer-centric. Prior to joining The Home Depot, she held key leadership roles at Kroger and 84.51°.