Head of Philips Customer Experience, Philips International

As Head of Customer Experience for health technology leader, Philips, I live and breathe what it means to be – and stay – customer-centric, especially in the transforming healthcare domain where clinicians are customers and patients are increasingly taking charge of their own health journeys.

I enjoy the challenge of steering and executing business strategy and helping transform global organizations by keeping the focus on people as well as process and technology. Throughout my career, I’ve held global roles in customer experience, customer service, supply chain, M&A and business transformation.

I love working with and learning from people who are passionate about what they do and strive to make a real difference. In my spare time, you’ll find me seeking out the perfect, quiet beach, reading everything I can get on my Kindle, and spending time with family and friends.