CX APAC

May 11 – 12  |  Live Virtual Experience

Todd Stevenson

Chief Member Outcomes Officer, Colonial First State (CFS)

Colonial First State (CFS) exists to drive better individual retirement outcomes for you, our members. The role of the Chief Member Outcomes Officer is to break down silos and work across and into the entire organisation to ensure that absolutely everything we do is member led, drives better member outcomes and results in a member obsessed culture. In this role Todd and his team are responsible for the end-to-end member experience, the CFS digital strategy, the CFS data office, analytics & business intelligence, member advocacy, events and Human Centred Design.

Before his appointment to Chief Member Outcomes Officer in 2019, Todd was the General Manager, Customer & Marketing at CFS and prior to this he was the General Manager, Marketing for CBA Wealth Management from 2015 to 2017.

Todd joined CFS in 2010 and joined the Financial Services industry in 1998. He has deep global experience having worked in the UK, China and the USA across Distribution, Administration and Strategy roles. He has worked in both the institutional and retail markets. Prior to joining CFS, Todd led the Global Innovation Council and was the China entry business lead for Russell Investments.

Todd has an MBA from Sydney University where he also lectures. He is also a Director of Commonwealth Custodial Services and Non-Executive Director of Sydney University Sport & Fitness.