Vice President of Customer Experience, Insights & Digital, Point32Health

Toni-Lynn has spent the last 15+ years driving change and advocating for experience modernization within the complex health care industry. She has led transformation efforts in customer experience, digital strategy, marketing, and communications on both the payer and provider sides of health care. Toni-Lynn bridges the gap between customer expectations and organizational capabilities through innovative thinking and collaborative, cross-functional problem solving. For the last several years, she has remained dedicated to the experience of Point32Health B2B and B2C customers who have faced significant disruption through company mergers, system integrations, new product lines, and pending acquisitions.