CX North America

June 16 – 18  |  Live Virtual Experience

Valerie Egan

VP, Customer Experience, Waste Management

Valerie leads an organization responsible for understanding the Voice of the Customer and leveraging the insights across the enterprise. She has been instrumental in re-awakening Waste Management’s passion and commitment to the CX. Valerie has extensive experience in putting insights into action and driving transformational improvements that reduce customer effort and improve ROI.