You can use content platforms to govern content to meet compliance obligations and create a foundation for AI success, establish a trusted source of truth for enterprise applications, and automate document-centric business processes. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology decision-makers should use this report to understand the value they can expect from a content platform vendor, learn how vendors differ, and investigate options based on size and market focus.

You can use information archiving platforms to enable consistent execution of information lifecycle requirements, keep information accessible when source applications are decommissioned, and ease investigative searches, such as e-discovery. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology decision-makers should use this report to understand the value they can expect from an information archiving vendor, learn how vendors differ, and investigate options based on size and market focus.

In 2027, AI will continue to reshape technology budgets and introduce volatility as spending becomes consumption based and harder to forecast. Budgets are growing in cloud, data, and AI but are increasingly constrained by rising costs and uneven investment patterns. Leaders must balance aggressive AI investment with disciplined cost management and smarter allocation decisions. This report helps technology leaders navigate these trade-offs by outlining how to prioritize core foundations, avoid unnecessary spend, and experiment strategically to capture value and manage AI cost volatility.

Digital workplace leaders looking to modernize their intranet and employee communication platforms will benefit from the insights from the 36 customer reference interviews conducted as part of “The Forrester Wave™: Intranet Platforms, Q2 2026.” Customers of the platforms evaluated showed high levels of satisfaction with core communication, content authoring, and customer service capabilities. However, analytics, AI, and developer-centric capabilities lag in adoption and satisfaction.

Hyland CommunityLIVE 2026 was held in Orlando last week, bringing Hyland’s customers together from across its product portfolio — OnBase, Alfresco, Nuxeo, and Perceptive. CEO Jitesh Ghai, CTO Tim McIntire, and CPO Michael Campbell delivered the next iteration of Hyland’s vision and roadmap, evolving its positioning of the Content Innovation Cloud and Hyland’s role in […]

“The Forrester Wave™: Intranet Platforms, Q2 2026” evaluates 13 vendors across 28 criteria. In this webinar, we highlight the key findings, outline key market trends, and provide practical recommendations for selecting a new platform for employee content and communications.Key takeaways: Understand how AI is transforming the intranet market.Learn about the Leaders, Strong Performers, and Contenders.Determine the criteria that's most important to you when selecting a platform.Target audience level: intermediate

Software decision-makers responsible for their organization’s enterprise content management (ECM) deployments are largely satisfied with their incumbent vendors, platforms, and professional services. This report highlights the data from Forrester’s Enterprise Applications Software Survey, 2025, summarizing the key findings specific to ECM adoption, satisfaction, and deployment models; it includes regional and vertical variations.

Last week, I attended the Microsoft 365 Community Conference in Orlando. Approximately 3,000 attendees came together to hear from their M365 admin peers along with senior product leaders from Microsoft and key partners. The agenda focused on the Microsoft 365 suite, with over 200 sessions primarily on M365 Copilot, SharePoint, and Teams. Here are my […]

The Forrester Wave™: Intranet Platforms, Q2 2026 published on April 9. I conducted an in-depth analysis of 13 vendors and evaluated their platforms across 28 criteria (which included 21 criteria for current offering and seven for strategy). This assessment resulted in four Leaders, six Strong Performers, and three Contenders. Here’s A Few Things That Jumped […]

In our evaluation of intranet platform providers, we identified the most significant ones, which we researched, analyzed, and scored. This report shows how each provider measures up and helps you select the right one for your needs.