Every era of enterprise technology has added a defining layer to the stack. Mainframes gave us the system of record. Client/server gave us applications. The web gave us services and APIs. Cloud gave us elastic infrastructure. Now agentic AI is adding the next layer. Where the application layer executed instructions, the agent layer intercepts business […]

Enterprises make millions of operational decisions every day — to lend or not lend, to price, to extend a limit, to flag a risk. Companies that make these decisions faster and smarter than competitors win, which is why better decisioning must be a technology and business priority. Nationwide Building Society migrated its credit risk decisioning to a cloud-based decisioning platform and shifted ownership of decision logic from IT to its risk team, cutting the time to update decision components by 50% and speeding new strategy implementation by 30%. This case study shows technology and risk leaders how to implement a risk decisioning platform that puts decisioning in the hands of the business.

The Forrester Wave™: AI Platforms, Q3 2026 has just published, and if you’ve read previous evaluations in this category, prepare to recalibrate. Agentic AI has redrawn the boundaries of what an AI platform is, what it must do, and the vendors that compete to provide it. The 15 vendors evaluated represent one of the most […]

In our evaluation of AI platform providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps you select the right one for your needs.

The world’s most advanced AI companies just learned a lesson that enterprises have understood for decades: Technology doesn’t create value — solutions do. Our 2024 Forrester Wave™ covering AI foundation models for language evaluated the models themselves, but raw capability predicts little about enterprise success. The vendors know this, too. Anthropic and OpenAI launched billion-dollar […]

Enterprise architects, this is your moment. You are now called to do something exceptionally difficult: Make hundreds of autonomous AI agents work seamlessly with complex legacy systems — multi-agent systems. We simply call it the future. To help you succeed, Forrester created the Agentic Runtime Architecture (ARA): a practical, event-driven conceptual framework built around nine core components that lets you scale, govern, and maximize interoperable agentic AI in production now. Move from POC-land to production posthaste.Key takeaways:Learn about Forrester's Agentic Runtime Architecture.Discover how to avoid architecture pitfalls and vendor lock-in.Target audience level: intermediate

SpaceX is a rocket company. It also became an AI company the day its founder Elon Musk folded in xAI, inheriting a frontier model in Grok, the planet-scale Colossus training cluster, and the live data feed of the X platform (formerly Twitter). The IPO headlines fixated on the trillionaire status, the stock price, and the […]

Real-time data is reality. It is the context that represents the physical and digital reality of what is happening in your business right now. That context is what AI agents need to make accurate decisions and take appropriate actions that affect customers, operations, the workforce, and the market. Unlike humans, AI agents act at digital […]

OpenAI’s IPO move, paired with its latest manifesto, highlights a race to win consumers, automate enterprises, and advance toward AGI. For business and technology leaders, the implication is clear: Accelerate AI adoption, avoid lock-in, and focus on capabilities, not vendors, as the competitive landscape shifts.

Agentic AI is poised to revolutionize enterprise technology, but current architectures struggle to support its dynamic needs. Forrester’s Agentic Runtime Architecture (ARA) offers a solution, providing a framework for managing autonomous AI agents and enabling them to seamlessly integrate with existing systems. With the ARA, businesses can scale agentic AI to its full potential, driving efficiency, collaboration, and optimized business outcomes.