Figure 6 Supplemental Material Related Research The Forrester Wave™: Digital Transformation Services, Q3 2025 The Digital Transformation Services Landscape, Q2 2025

Digital Transformation Has Entered Its “No Blueprint” Era Until generative AI (genAI) burst onto the scene, digital transformation could draw upon a vast number of mature, proven blueprints across industry verticals. Best-in-class benchmarks and target designs existed for all dimensions of change and were continuously refined to reflect the latest technology advances and digital strategy choices.

Siemens Recommended Research Achieve Your Digital Transformation Goals With Outcome-Driven Data Transformation Don’t Get Lost In Translation: Express Digital Transformation In Terms Of Business Value

Related Research Embrace New Organizational Structures To Drive Digital Transformation The High-Performance IT Operating Model Structure: Your Definition Of IT Work Should Shape Your Operating Model Business Resilience Is Becoming A Shared Accountability Be The Digital Expert Your Board Needs Effectiveness Is The New Metric For Tech Value

Depending on the specific needs of their clients, digital transformation service providers leverage the capabilities of their partners to drive value delivery for their enterprise clients. Digital Transformation Services Market Maturity And Key Dynamics Digital transformation services is an established market. The main trend is generative AI (genAI) acting as a catalyst for digital transformation investments, infrastructure modernization, and data initiatives.

Figure 1 Supplemental Material Survey Methodology Forrester’s Business And Technology Services Survey, 2024 Related Research Achieve Your Digital Transformation Goals With Outcome-Driven Data Transformation

Client Profile HCLTech is a global technology company providing digital, engineering, and cloud services with specializations in AI and automation, data and analytics, digital transformation, and enterprise security. Founded and headquartered in India nearly 50 years ago, HCLTech boasts over 200,000 employees across 60 countries.

Use Reference Models To Navigate Digital Transformation In Local Government Applying a reference model framework enables stakeholders to grasp the impact of strategic decisions and industry disruptions in local government. Strategic shifts like digital transformation and customer-obsessed service delivery significantly affect operations and customer engagement.

Data Is A Recurring Issue In Transformation Success Services decision-makers who have a role in their organization’s digital process cited data issues as a main challenge of digital transformation (see Figure 1). This doesn’t come as a surprise. Transformation roadmaps often focus on features and functionalities rather than a holistic picture of technology, processes, people, and data. While functionalities are tangible, data often remains abstract to many business leaders.

Key Findings From The Forrester Wave™: Digital Transformation Services, Q3 2025 Our Forrester evaluation of leading service providers and related client interviews in the digital transformation services market revealed that: Service providers are adjusting their practices. Service providers are investing heavily to identify, test, and industrialize transformation blueprints that reflect the impact of genAI across industry verticals.