Predictions Report

Predictions 2021: Insurance

October 30th, 2020
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
Jeffery Williams, null
Jeffery Williams
With contributors:
David Hoffman , Piers Conway

Summary

An unpredictable virus and its economic impact, dramatic climate events, and a polarizing US presidential election will pressure insurers globally in 2021. Increasing appetite for usage-based insurance in personal auto will drive insurers to rethink how they help customers discover and explore insurance. As workers pivot from being employees to contractors, insurers will step up to replace gig income with old school disability coverage, but distribution will be a hurdle for many. 2021 holds great promise for established insurtechs, but smaller insurtechs will find it challenging to get the funding they need to survive. In this report, we explore Forrester’s predictions for insurance in 2021.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.