Trends Report

The Coronavirus Crisis Puts Telcos Back On The Map As Strategic Providers

April 1st, 2020
Dan Bieler, Principal Analyst
Dan Bieler Principal Analyst

Summary

Telcos must transform to become digital service providers. The coronavirus crisis offers the telecoms sector a true opportunity to demonstrate that it understands and can address current customer pain points. Winning telcos will use connectivity as a stepping stone for brand transformation and to emerge as trusted partners. The winning telco culture is open and flexible to adjust to continuous change, and the coronavirus crisis will reward those telcos that embrace outside-in thinking.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.