Sharpen Customer Experience Focus With Employee Engagement

August 26th, 2013

Samuel Stern

With contributors:

Harley Manning , Carla O'Connor

Summary

Employee engagement drives both better customer experience and greater profit margins. What's more, it's essential for companies that want to sustain customer experience success over time. But most companies aren't doing what it takes to engage employees and keep them engaged for the long run. This report describes the specific steps that organizations can take to motivate, equip, and empower their employees for customer centricity.

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