Trends Report

Security Strength And Ease Benchmark: US Most-Visited Federal Government Websites, 2017

September 14th, 2017
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Merritt Maxim, VP, Research Director
Merritt Maxim VP, Research Director
Alexander Spiliotes, null
Alexander Spiliotes
With contributors:
Stephanie Balaouras , Madeline Cyr , Chase Cunningham , Salvatore Schiano , Peggy Dostie

Summary

Only 33% of federal customers are confident that the government keeps their personal information secure, and almost 50% rate federal website ease of use as neutral or poor. In this report for S&R pros, we evaluate government websites on the balance between the public-facing security features on their websites and the websites' ease of use.

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