Trends Report

Forrester's EX Index: A Deeper Look At The Data

Landscape: The Employee Experience Playbook

March 4th, 2020
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
Patrick Carroll, null
Patrick Carroll
With contributors:
Pascal Matzke , Adrian Chapman , Emily Stutzman , Ian McPherson

Summary

More than ever, technology plays a significant role in employee experience (EX) by both fostering and inhibiting engagement. But conventional engagement surveys don't capture it, leaving CIOs in the dark about where to focus their limited resources to improve EX. CIOs and technology leaders should read this report to better understand the scope of Forrester's EX Index and how it can help transform their organization.

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