Best Practice Report

Should Your Email Live In The Cloud? An Infrastructure And Operations Analysis

Rethinking Where Your Email Lives And Who's Managing It

January 5th, 2009
Christopher Voce, null
Christopher Voce
With contributors:
Ted Schadler , Sara Burnes , Ben Echols

Summary

There isn't much that hasn't already been said about the criticality of email in business today — but the cost of hosting and managing your own email infrastructure is probably reaching the breaking point. Google's $50-per-user annual fee has set a new floor in email pricing and is driving organizations to look inward at their situation and then outside at hosted and cloud offerings. Companies are looking at upcoming email migrations, consolidations, and upgrades as times to potentially make a change. Before making a service architecture change, you should examine the needs of your different user constituencies, profile the applications that either integrate or work in concert with email, and understand the real costs of keeping email in your data center and running it yourself.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.