Best Practice Report

Design Who Your Chatbot Is

The Personality Report In The Conversational Experience Design Series

November 14th, 2023
David Truog, VP, Principal Analyst
David Truog VP, Principal Analyst
With contributors:
Ian Jacobs , Tiffany Do , Eleanor Theriault , Shayna Neuburg

Summary

To create a successful chatbot, you need to make smart decisions about its overall behavior, identity, and tone — the factors that convey its personality. This report explains how to do this and is part of our series on conversational experience design.

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