20 Steps To Delivering The Perfect Order
Adapt To Change While Delighting Customers, Suppliers, And Partners
March 2, 2009
Why Read This Report
Managing a perfect order has always been hard, even more so today because of declining sales, shrinking operating margins, and labor force reductions. So how can today's business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? How well does the organization support the people, process, and technology requirements for a perfect order? To help answer these questions, Forrester has developed a best practices checklist of 20 steps required to support a perfect order. Business process and applications professionals can score themselves on their ability to achieve the delivery of a perfect order and then use metrics to determine overall effectiveness of their perfect order processes using Forrester's perfect order index.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Achieving A Perfect Order Is More Critical — And Difficult — Than Ever
- Learn To Overcome The Typical Barriers To Success
- Apply Perfect Order Metrics To Track Success
WHAT IT MEANS
- Investment In Perfect Orders Can Fuel Your Post-Recession Recovery
- Related Research Documents
Forecast For Hiring Applications Professionals Is Stormy — Act Now To Recruit And Retain The Best
August 27, 2010 | Phil Murphy
What Apps Professionals Need To Know About Packaged Apps Software Licensing And Pricing
January 8, 2009 | R "Ray" Wang
Business Process & Applications Professionals: Must-Read Research In An Economic Downturn
October 23, 2008 | Sharyn Leaver