Trends Report

2007 Survey: Strong Growth For IP Telephony

Spending Plans Increase As Adoption Continues

August 14th, 2007
EH
Elizabeth Herrell
With contributors:
Simon Yates , Rachel Batiancila

Summary

Forrester interviewed 516 landline voice decision-makers in North America and Europe and found that enterprises plan to increase budgets for IP telephony (IPT) or IP PBX systems and services during 2007. This is not surprising. New shipments of IPT outpaced those of traditional PBX systems three years ago, and the installed base of IPT lines is expected to outnumber traditional PBX lines within the next few years. North American and European enterprises indicated that they plan to increase spending on IPT desktop equipment and services in 2007, and that in five years most will have completed their migration to IPT. The market dynamics for IPT will continue to evolve beyond basic telephony upgrades as enterprises demand increased flexibility and mobile solutions for their workers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.