Trends Report

2013 UK Mobile Banking Functionality Rankings

Forrester Evaluates Mobile Banking At The Four Largest UK Banks

April 25th, 2013
Stephen Walker
With contributors:
Peter Wannemacher , Benjamin Ensor , Douglas Roberge , Myriam Da Costa


With customer expectations rising and substantial business at stake, digital banking strategy teams know they must keep improving their mobile services. This is one of three reports that detail the findings from Forrester's global benchmark of the mobile services of 15 banks across North America, Western Europe, and Australia. This report evaluates the mobile banking services of the four largest UK banks across more than 50 criteria using our Mobile Banking Functionality Benchmark methodology. This research will help eBusiness and channel strategy professionals understand what functionality is being offered by the largest banks today and see what constitutes best practice in mobile banking.

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