Forecast Report

2023 Retail Competition Tracker, US

Slowing Growth Impacts Margins Across 65 Leading US Retailers

September 12th, 2023

Summary

This report analyzes offline and online sales growth at 65 US leading retailers, with a deep dive into margins, store selling space, click-and-collect sales, and direct-to-consumer sales. In 2022, sales growth at top US retailers decelerated compared to the previous two years, and higher costs associated with supply chains added pressure to retailer profitability. In 2022, 50 of these 65 US retailers saw their margins drop, while 24 experienced sales declines.

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