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For Customer Experience Professionals

A Customer Success Management Program Is Good For You And Your Clients

How Customer Success Management Supports Both The Buyer's And Seller's Goals

September 20, 2018

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Why Read This Report

Increasingly, customer experience (CX) professionals at B2B companies have shown interest in helping their businesses build customer success management (CSM) programs. However, skeptical business leaders will want to know the value of making this investment. This report outlines how customer success benefits both businesses and their clients.

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Table of Contents

  • CSM Programs Ensure All Parties In A Business Relationship Get Value
  • Recommendations

  • Make Your Plan For Selling Customer Success Management
  • Supplemental Material
  • Related Research Documents

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