Trends Report

A Stepwise Approach To Overcome Independent Testing Services Relationship Challenges

October 23rd, 2008
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributors:
Andrew Parker , Philipp Karcher

Summary

Much of the recent growth in outsourced application services has been fueled by customers engaging independent testing services where the development provider is separate from the provider performing the testing. This approach addresses the inherent conflict of interest between development and testing activities, ensuring appropriate rigor in the testing process. However, engaging with a separate supplier for testing in addition to engaging for outsourced development or maintenance will present challenges, including those endemic to managing multiple vendors in general. Customers must maintain effective segregation of development and testing tasks while maintaining visibility and unified governance, as far as their existing organizational structure and sourcing maturity allow.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.