A Good Customer Experience Requires Workers To Be Digitally Enabled

The Tools Workers Use To Serve Customers Must Be Factored Into Experience Design
October 3rd, 2019
With Contributors:
Ben Salamin
and Shayna Neuburg


This report helps CX pros align employee-facing technology to customer experiences, ensuring both employee and customer satisfaction.

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.