Trends Report

AI Drives Improved Decision Making And Productivity In ePurchasing And CLM

How To Interpret The Artificial Intelligence Claims Of Your Vendors

April 2nd, 2018
Andrew Bartels, null
Andrew Bartels
With contributors:
Matthew Guarini , Craig Le Clair , Michele Goetz , Alyssa Danilow

Summary

Artificial intelligence (AI) is a hot topic in technology today. A Forrester survey of almost two dozen ePurchasing and contract lifecycle management (CLM) vendors found that most have added AI features to their products. At present, AI adoption is more evolutionary than revolutionary, with vendors mostly using AI to improve specific analytical and customer experience functions in their existing products. This report helps CIOs and their business partners filter AI hype from reality and provides guidance on what to expect from ePurchasing and CLM vendors bearing AI gifts.

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