Trends Report

AI Will Revolutionize Digital Experiences

AI Will Help Brands Win, Serve, And Retain Customers Across A Connected Experience Ecosystem

September 11th, 2017
Julie Ask, null
Julie Ask
With contributors:
Martin Gill , Brandon Purcell , Rob Koplowitz , Andrew Hogan , Jaclyn Galan , Peter Harrison


A host of technologies that broadly fall under the umbrella of artificial intelligence (AI) are revolutionizing how digital business professionals can design and deliver digital experiences. As AI evolves, conversations will give firms better opportunities to meet customer needs directly on a breadth of connected products that go well beyond smartphones. This research offers a high-level overview of how AI will evolve conversations.

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